Frequently Asked Questions

How do I buy something?

Select your Options for an Item and add it to the cart. You will be instructed through out checkout process.

Do I need to sign up to buy?

No, you can checkout as a guest. However by becoming a registered user your account will contain a history of your orders and invoices for your records.

I have forgotten my password, now what?

You can do a password recovery with your email address.

I have forgotten my username, now what?

You can do a username recovery with your email address to get a new username or to recover your old one.

What methods of payment are accepted?

We accept Visa, MasterCard, Discover, American Express and paypal.

Why don't you ship to my country?

We ship domestically and Internationally directly to most countries in the world.

How much is shipping?

Shipping will vary depending on your location, you can update your shipping to see the cost before ordering. Our shipping costs cover the shipping, packaging, and handling to assemble your order.

How long will it take for my items to arrive?

Fulfillment: Standard fulfillment time is 2-7 business days.

Shipping:  (1-20 for international orders) depending on the courier

 

How do I get a refund?

No Refunds but we do issue store credit and exchanges if there is  defect in merchandise.

How do I return / exchange items?

The return address is below. We’ll notify you that the package has been returned and based on the reason for the return, we’ll decide what the next steps should be together.

  • 244 W. 39th st., 4th FL
  • New York, NY 10018

What if I change my mind?

To change or cancel an order, you can email alhassan@touredesigns.com

How do I download a product?

You Receive a download link after your purchase.

What payment security do you have?

This site is protected by SiteLock and has an SSL Certificate.